Refund policy

Thank you for shopping at Kore Club / Studio K Pilates (available at shopkoreclub.com). We are dedicated to providing high-quality pilates apparel and accessories to support your wellness journey. If you are not entirely satisfied with your purchase, we are here to help.

By making a purchase on our website, you agree to the terms of this Refund Policy.

1. Returns

You have 30 calendar days to return an item from the date you received it. Returns are only accepted if the product is in its original, unopened, and unused condition. To be eligible for a return, your item must be:

  • Unopened, unused, unwashed, and in the same condition that you received it.
  • In the original packaging with all tags still attached.
  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

For health and hygiene reasons, certain items are non-returnable:

  • Pilates Grip Socks: Grip socks are non-returnable once the packaging is opened for hygiene reasons. Socks must be in their original, unopened packaging with the seal intact. Any socks that have been tried on, removed from their packaging, or returned with opened packaging cannot be returned.
  • Final Sale Items: Any items marked as "Final Sale" or purchased during a clearance event are not eligible for return, refund, or exchange.
  • Gift Cards: Digital or physical gift cards are non-refundable.

3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need a different size or color in a workout set or t-shirt, please follow the standard return process.

4. Damaged or Defective Items

We take great pride in the quality of our apparel. If you receive an item that is damaged or defective, please contact us immediately at hello@shopkoreclub.com with your order number and a photo of the defect. Defective or damaged items are eligible for a full refund or replacement.

5. Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

6. Shipping Costs

  • Return Shipping: You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable.
  • Original Shipping: If you receive a refund, the cost of original shipping will be deducted from your refund.
  • If the return is a result of our error (you received an incorrect or defective item), Kore Club will cover the return shipping costs.

7. How to Initiate a Return

To start a return, please contact our support team at hello@shopkoreclub.com with your order number and the reason for the return. We will provide you with the return shipping address and further instructions. Items sent back to us without first requesting a return will not be accepted.

8. Contact Us

If you have any questions on how to return your item to us, please reach out to our welcoming support team via our website or at:

Kore Club / Studio K Pilates
Website: shopkoreclub.com
Email: hello@shopkoreclub.com
Address: 9631 S Cicero Ave #1143, Oak Lawn, IL 60453