Shipping policy

Welcome to Kore Club/ Studio K Pilates. We are thrilled to help you elevate your practice with our premium pilates grip socks, workout sets, and themed apparel. Our goal is to provide a seamless shopping experience and get your wellness essentials to you as quickly and efficiently as possible.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during high-volume periods, such as new collection launches or holiday seasons, processing times may be slightly extended. We appreciate your patience as we carefully prepare your order.

2. Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several shipping options to meet your needs:

  • Standard Shipping: Delivery typically occurs within 3 to 7 business days.
  • Expedited Shipping: Faster delivery options are available at an additional cost for those who need their gear sooner.

Free Shipping: Domestic orders of $70 or more qualify for free standard shipping. This is applied automatically at checkout.

3. International Shipping

We currently offer international shipping to select countries. Shipping rates and delivery estimates for international orders will be calculated at checkout based on your location.

Customs, Duties, and Taxes: Kore Club / Studio K Pilates is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@shopkoreclub.com with your name and order number, and we will look into it for you.

5. Shipping to P.O. Boxes or APO/FPO Addresses

Kore Club / Studio K Pilates ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses. Please ensure your shipping information is accurate at the time of purchase to avoid delivery delays.

6. Damages and Lost Packages

Kore Club / Studio K Pilates is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are unable to redirect packages once they have been dispatched. If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for any additional shipping fees required to resend the package.

8. Contact Us

If you have any further questions regarding our shipping policy, please do not hesitate to reach out to our team:

Kore Club / Studio K Pilates
Website: shopkoreclub.com
Email: hello@shopkoreclub.com